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(Management innovation) - The End of Management and the Rise of Organizational Democracy

Posted by ProjectC 
'..managers continue giving orders rather than helping employees learn for themselves what needs to be done and how and when to do it best.'

'Kenneth Cloke and Joan Goldsmith write in their recently released book, The End of Management and the Rise of Organizational Democracy, about the results of undemocratic work environments on employees:

Through years of experience, employees learn that it is safer to suppress their innate capacity to solve problems and wait instead for commands from above. They lose their initiative and ability to see how things can be improved. They learn not to care and to accept things the way they are. They justify making mistakes and are allowed to be irresponsible and pass the blame to others for their mistakes. They become mindlessly obedient, fatalistic, intransigent, and hostile. Yet in spite of the obvious limitations created by these responses, managers continue giving orders rather than helping employees learn for themselves what needs to be done and how and when to do it best.

There are managers who are right now sitting in conference rooms asking, “How do we increase productivity? How do we increase loyalty? How do we improve our ability to adjust to market changes? How do we decrease turnover?” They tend to look to financial statements for shortsighted answers rather than the organizational environment which they’ve created. They look to formulas and figures rather then their human capital. They reason that if they can just manage their people better then surely they will be successful. But they are wrong. Many employees are loyal, not because they deeply care about their company and its mission but because they have no other choice. It’s loyalty based on fear. It’s loyalty by default.

- Traci L. Fenton, The Democratic Company, Four Organizations Transforming our Workplace and our World, page 8


Context 'Traci Fenton is the Founder and CEO of WorldBlu, whose mission is championing the growth of democratically-run companies worldwide.' - worldblu.com

(Management innovation) - '..organizational model that was designed to serve the interests of ancient military commanders..'

'..world wars created one model of management hierarchy shared by business and the military..'

'First, Let's Fire All the Managers' - Gary Hamel