..you need to create a safe environment where somebody there's to say: I don't know what I'm doing.
The unsafe culture is: hides, lies and fakes.
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Empathy: how they can be their natural best. 'How do I help people be at their natural best.'
Practicing empathy and relate to what they may be going through and it will profoundly change the decisions we make, it will profoundly change the way we see the world.
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..start with empathy, change your perspective and play the game you're actually playing.'